FAQ

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Delivery Time= Processing Time + Shipping Time Processing time differs from product to product. Some popular styles can be shipped out within 72 hours,

while MADE TO ORDER or CUSTOM ORDERS may take up to 3-15 business days. Shipping time depends on the shipping method you selected.

For more information, please check Shipping Policy.

We provide FREE Standard Shipping worldwide.

Standard(7-14 business days) - FREE

International Express(5-8 business days) - $8.00

Expedited Express(3-5 business days) - $25

For international orders, rates and shipping time differ from country to country, for more details, please visit Shipping Policy.

The package may be returned for the following reasons:
A:Wrong or incomplete address
B:Invalid phone number
C:Unable to deliver
Please contact the shipping company for more information or you may contact us so that we can help you.

You will not be charged any consumption tax. However, you may need to pay the customs duties by yourself.

Don't worry about it. We promise an easy 14-day return policy. If you don't like the jewelry after you receive the package, just return it unused and in its original packaging. Upon acceptance of your return, the refund will be issued to your original account. Any promotional gifts must also be returned with your returned item.

If you don't get the package, you can check with your packge courier service, they will help you to check the package.

For this case, you also can do:

1. Checked with your neighbor's to see if they have received it.

2. You can contact your local post office or the shipping carrier to see if they have the item.

3. You can checked everywhere around your house to see if it was dropped off somewhere other than your front/back porch.

If have any problem, please be free to contact us

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card in 24 hours or payment method.
If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

Once your return is received and inspected, we will process your refund within 2 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.Please note it can take a further 2-10 business days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 10 business days have passed and you have not received the funds.

Yes, if the order has not shipped yet. If you need to make a change to your order, please contact us as soon as possible. Changes are not possible after the order has shipped.

Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

Our main stone type is Cubic Zirconia Stones and Moissanites. Moissanite is an excellent alternative to natural gemstones because it is more scratch-resistant for everyday wear.

Unlike natural gemstones that are mined from the earth using large machinery, explosives, and unsafe working conditions, lab-created sapphire was developed to be more durable with better optical characteristics than of a diamond while maintaining an ethical standard to protect our environment.

Each product will have a description, please read the description carefully before placing an order

We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. In the rare event that something is wrong with your jewelry, please immediately contact our customer service so we can help solve your problem. If a problem should arise and within the time limit of your warranty, we will make an exchange with you to replace your jewelry.

Jewelry should be kept dry. If your jewelry is not used frequently, keep it stored in the provided dust bag. Good storage boxes are lined with tarnish-proof fabric and have a separate space for each individual piece. If your climate is humid, place a small packet of desiccant crystals inside your storage area. Avoid storing the jewelry with rubber products. Always remove your jewelry when applying colognes, perfumes or other chemical products.

yeah, we can do custom jewelry, please send your custom details to our email or message, we will reply you ASAP.

EMAIL: goltboxofficial@gmail.com

iMessage: 16502480059

Instagram: @goltbox